'Complaint', 'inquiry' => 'Inquiry', 'orders' => 'Orders', 'billing' => 'Billing', 'other' => 'Other', 'for_follow_up' => 'For follow-up', 'resq_inquiry' => 'RESQ Inquiry', 'battery_queue' => 'Battery Queue (XFER)', 'resq_queue' => 'Resq Queue (XFER)', ]; }