Can I book for your services if I don't have or have a weak data signal?

Res-Q needs a stable data connection for you to be able to use all its features like GPS tracking, etc.. If you have an emergency and don’t have a strong data connection you may call our hotline by pressing the Contact Us button or dialing 02-370-6686.

Can I pay using my credit card?

Yes, we accept locally issued Visa and Mastercard.

Will I receive order confirmation after placing an order?

Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on the App screen.

Will someone contact me if the technician is on his way?

No. You will be able to see the location of our Technician once your booking has been processed. You will also have access to call or message our Technician via the app.

How do I follow up my order/transaction?

You will have access to call or message our Technician within the app.

How do I track my order/transaction?

Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on Res-Q App page.

Will I be provided with a Sales Invoice/Official Receipt?

Yes, our Techinician will provide you with your Sales Invoice/Official Receipt.

If my product is within warranty, do I need to pay for any service fee?

Yes, jumpstarting your vehicle has a service fee is P150.00. If your battery is pulled out for diagnosis and was found defective you will not be charged with anything, otherwise a P300.00 recharge and service fee will apply.

If my battery is under warranty, why do you need to pull it out and give me a service battery?

To be able to diagnose your battery to find out if it is defective or just simply discahrged, we will need to boost charge it at our service center to a minimal voltage requirement for diagnosis.

How will I know if my battery that is under warranty is defective?

You will get a notification from the app of the diagnostic result and you will have to complete the process by scheduling a date and time when we can replace or return your battery.

If my battery is no longer under warranty or is a different brand, would you also pull it out to diagnose it?

No. We can only try to jumpstart your vehicle and perform basic tests to confirm if the problem is or is related to the battery.

How will I know if my order/transaction has been processed?

Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on Res-Q App page.

What will happen if I miss the scheduled delivery?

If you miss your scheduled delivery, we will cancel your transaction. You may book the transaction once more but will be charged an additional service fee for the canceled service.

Are there any delivery fees for battery purchase?

Delivery is free of charge.

Who else can receive my order if I am not around?

You may put the information in the delivery instructions field including the alternate contact number.

Can you deliver anywhere in the Philippines?

We deliver to Metro Manila and key cities nationwide.

What is your Customer Support hotline/email address?

You may call our Customer Support Hotline: 02-3706686 or email us at online@motolite.com.

Does your fuel price change from time to time?

No, we price our fuel at a fixed rate to avoid the regular price changes from fuel retailers.