diff --git a/src/Entity/JobOrder.php b/src/Entity/JobOrder.php
index fb8bb5f1..9908c0e7 100644
--- a/src/Entity/JobOrder.php
+++ b/src/Entity/JobOrder.php
@@ -396,6 +396,12 @@ class JobOrder
      */
     protected $initial_concern_notes;
 
+    // gender of caller
+    /**
+     * @ORM\Column(type="string", length=80, nullable=true)
+     */
+    protected $gender;
+
     public function __construct()
     {
         $this->date_create = new DateTime();
@@ -1129,4 +1135,16 @@ class JobOrder
     {
         return $this->initial_concern_notes;
     }
+
+    public function setGender($gender)
+    {
+        $this->gender = $gender;
+        return $this;
+    }
+
+    public function getGender()
+    {
+        return $this->gender;
+    }
+
 }
diff --git a/src/Ramcar/Gender.php b/src/Ramcar/Gender.php
new file mode 100644
index 00000000..71d53a0c
--- /dev/null
+++ b/src/Ramcar/Gender.php
@@ -0,0 +1,16 @@
+<?php
+
+namespace App\Ramcar;
+
+class Gender extends NameValue
+{
+    const MALE    = 'male';
+    const FEMALE  = 'female';
+    const UNKNOWN = 'unknown';
+
+    const COLLECTION = [
+        'male' => 'Male',
+        'female' => 'Female',
+        'unknown' => 'Unknown',
+    ];
+}
diff --git a/src/Service/JobOrderHandler/ResqJobOrderHandler.php b/src/Service/JobOrderHandler/ResqJobOrderHandler.php
index 336a0976..5079f3af 100644
--- a/src/Service/JobOrderHandler/ResqJobOrderHandler.php
+++ b/src/Service/JobOrderHandler/ResqJobOrderHandler.php
@@ -46,6 +46,7 @@ use App\Ramcar\HubCriteria;
 use App\Ramcar\DeliveryStatus;
 use App\Ramcar\SourceOfAwareness;
 use App\Ramcar\InitialConcern;
+use App\Ramcar\Gender;
 
 use App\Service\InvoiceGeneratorInterface;
 use App\Service\JobOrderHandlerInterface;
@@ -410,6 +411,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         // TODO: check status before saving since JO might already
         // have a status that needs to be retained
 
@@ -445,7 +449,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setSourceOfAwareness($soa_type)
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             // check if user is null, meaning call to create came from API
             if ($user != null)
@@ -652,6 +657,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         if (empty($error_array)) 
         {
             // get current user
@@ -682,7 +690,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setSourceOfAwareness($soa_type)
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             // did they change invoice?
             $invoice_items = $req->request->get('invoice_items', []);
@@ -840,6 +849,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         if (empty($error_array))
         {
             // coordinates
@@ -867,7 +879,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setSourceOfAwareness($soa_type)
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             // validate
             $errors = $this->validator->validate($obj);
@@ -971,6 +984,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         // get current user
         $user = $this->security->getUser();
 
@@ -1000,7 +1016,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setSourceOfAwareness($soa_type)
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             if ($user != null)
             {
@@ -1093,6 +1110,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         if (empty($error_array)) {
             // coordinates
             $point = new Point($req->request->get('coord_lng'), $req->request->get('coord_lat'));
@@ -1116,7 +1136,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setSourceOfAwareness($soa_type)
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             // validate
             $errors = $this->validator->validate($obj);
@@ -1329,6 +1350,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         // get previously assigned hub, if any
         $old_hub = $obj->getHub();
 
@@ -1367,6 +1391,7 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setRemarks($remarks)
                 ->setInitialConcern($initial_concern)
                 ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender)
                 ->clearRider();
 
             if ($user != null)
@@ -1575,6 +1600,9 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         // get initial concern notes if any
         $initial_concern_notes = $req->request->get('initial_concern_notes', '');
 
+        // get gender if any
+        $gender = $req->request->get('gender');
+
         if (empty($error_array)) {
             // rider mqtt event
             // NOTE: need to send this before saving because rider will be cleared
@@ -1619,7 +1647,8 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
                 ->setRemarks($remarks)
                 ->setDeliveryStatus(DeliveryStatus::RIDER_ASSIGN)
                 ->setInitialConcern($initial_concern)
-                ->setInitialConcernNotes($initial_concern_notes);
+                ->setInitialConcernNotes($initial_concern_notes)
+                ->setGender($gender);
 
             if ($user != null)
             {
@@ -3127,6 +3156,7 @@ class ResqJobOrderHandler implements JobOrderHandlerInterface
         $params['no_trade_in_reasons'] = NoTradeInReason::getCollection();
         $params['soa_types'] = SourceOfAwareness::getCollection();
         $params['initial_concern'] = InitialConcern::getCollection();
+        $params['genders'] = Gender::getCollection();
     }
 
     protected function initFormTags(&$params)
diff --git a/templates/job-order/form.html.twig b/templates/job-order/form.html.twig
index 7a72aff3..0e5286e9 100644
--- a/templates/job-order/form.html.twig
+++ b/templates/job-order/form.html.twig
@@ -404,7 +404,7 @@
                                     <div class="col-lg-6">
                                         <label data-field="initial_concern">Initial Concern of Customer</label>
                                         <select class="form-control m-input" id="initial-concern" name="initial_concern">
-                                            <option value="">Select an initial concern</option>
+                                            <option value=""></option>
                                             {% for key, class in initial_concern %}
                                                 <option value="{{ key }}"{{ obj.getInitialConcern == key ? ' selected' }}>{{ class }}</option>
                                             {% endfor %}
@@ -468,6 +468,18 @@
                                         </div>
                                     </div>
                                 </div>
+                                <div class="form-group m-form__group row">
+                                    <div class="col-lg-6">
+                                        <label data-field="status">Gender of Caller</label>
+                                            <select class="form-control m-input" id="gender" name="gender">
+                                                <option value=""></option>
+                                                {% for key, gender in genders %}
+                                                    <option value="{{ key }}"{{ key == obj.getGender ? ' selected' }}>{{ gender }}</option>
+                                                {% endfor %}
+                                            </select>
+                                            <div class="form-control-feedback hide" data-field="gender"></div>
+                                    </div>
+                                </div>
                                 <div class="form-group m-form__group row">
                                     <div class="col-lg-6">
                                         <label data-field="status">Source of Awareness</label>