diff --git a/src/Controller/SubTicketTypeController.php b/src/Controller/SubTicketTypeController.php
index 55e73292..e2d9846c 100644
--- a/src/Controller/SubTicketTypeController.php
+++ b/src/Controller/SubTicketTypeController.php
@@ -247,6 +247,7 @@ class SubTicketTypeController extends Controller
 
         // set and save values
         $obj->setName($req->request->get('name'))
+            ->setCode($req->request->get('code'))
             ->setTicketType($ttype);
     }
 
diff --git a/src/Controller/TicketTypeController.php b/src/Controller/TicketTypeController.php
index 4381d83d..dd2e1508 100644
--- a/src/Controller/TicketTypeController.php
+++ b/src/Controller/TicketTypeController.php
@@ -240,7 +240,8 @@ class TicketTypeController extends Controller
     protected function setObject(TicketType $obj, Request $req)
     {
         // set and save values
-        $obj->setName($req->request->get('name'));
+        $obj->setName($req->request->get('name'))
+            ->setCode($req->request->get('code'));
     }
 
     protected function setQueryFilters($datatable, QueryBuilder $query)
diff --git a/src/Entity/SubTicketType.php b/src/Entity/SubTicketType.php
index d992e414..6fe98d3a 100644
--- a/src/Entity/SubTicketType.php
+++ b/src/Entity/SubTicketType.php
@@ -8,7 +8,9 @@ use Symfony\Component\Validator\Constraints as Assert;
 
 /**
  * @ORM\Entity
- * @ORM\Table(name="subticket_type")
+ * @ORM\Table(name="subticket_type", indexes={
+ *     @ORM\Index(name="subticket_type_idx", columns={"code"}),
+ * })
  */
 class SubTicketType
 {
@@ -20,6 +22,12 @@ class SubTicketType
      */
     protected $id;
 
+    /**
+     * @ORM\Column(type="string", length=80)
+     * @Assert\NotBlank()
+     */
+    protected $code;
+
     // name
     /**
      * @ORM\Column(type="string", length=80)
@@ -60,4 +68,15 @@ class SubTicketType
     {
         return $this->ticket_type;
     }
+
+    public function setCode($code)
+    {
+        $this->code = $code;
+        return $this;
+    }
+
+    public function getCode()
+    {
+        return $this->code;
+    }
 }
diff --git a/src/Entity/TicketType.php b/src/Entity/TicketType.php
index b52ebb73..9dc71c51 100644
--- a/src/Entity/TicketType.php
+++ b/src/Entity/TicketType.php
@@ -8,7 +8,8 @@ use Symfony\Component\Validator\Constraints as Assert;
 
 /**
  * @ORM\Entity
- * @ORM\Table(name="ticket_type")
+ * @ORM\Table(name="ticket_type", indexes={
+ *     @ORM\Index(name="ticket_type_idx", columns={"code"}),
  * })
  */
 class TicketType
@@ -22,7 +23,13 @@ class TicketType
     protected $id;
 
     /**
-     * @ORM\Column(type="string", length=25)a
+     * @ORM\Column(type="string", length=25)
+     * @Assert\NotBlank()
+     */
+    protected $code;
+
+    /**
+     * @ORM\Column(type="string", length=25)
      * @Assert\NotBlank()
      */
     protected $name;
@@ -42,4 +49,15 @@ class TicketType
     {
         return $this->name;
     }
+
+    public function setCode($code)
+    {
+        $this->code = $code;
+        return $this;
+    }
+
+    public function getCode()
+    {
+        return $this->code;
+    }
 }
diff --git a/templates/subticket-type/form.html.twig b/templates/subticket-type/form.html.twig
index 80f2d59f..99d02eb0 100644
--- a/templates/subticket-type/form.html.twig
+++ b/templates/subticket-type/form.html.twig
@@ -43,6 +43,15 @@
                                 <div class="form-control-feedback hide" data-field="name"></div>
                             </div>
                         </div>
+                        <div class="form-group m-form__group row no-border">
+                            <label class="col-lg-3 col-form-label" data-field="code">
+                                Code:
+                            </label>
+                            <div class="col-lg-9">
+                                <input type="text" name="code" class="form-control m-input" value="{{ subticket_type.getCode() }}">
+                                <div class="form-control-feedback hide" data-field="code"></div>
+                            </div>
+                        </div>
                         <div class="form-group m-form__group row">
                             <label class="col-lg-3 col-form-label" data-field="name">
                                 Ticket Type:
diff --git a/templates/ticket-type/form.html.twig b/templates/ticket-type/form.html.twig
index 4f3cce8d..d93354ec 100644
--- a/templates/ticket-type/form.html.twig
+++ b/templates/ticket-type/form.html.twig
@@ -34,6 +34,15 @@
                 </div>
                 <form id="row-form" class="m-form m-form--fit m-form--label-align-right m-form--group-seperator-dashed" method="post" action="{{ mode == 'update' ? url('ticket_type_update_submit', {'id': ticket_type.getId()}) : url('ticket_type_add_submit') }}">
                     <div class="m-portlet__body">
+                        <div class="form-group m-form__group row no-border">
+                            <label class="col-lg-3 col-form-label" data-field="code">
+                                Code:
+                            </label>
+                            <div class="col-lg-9">
+                                <input type="text" name="code" class="form-control m-input" value="{{ ticket_type.getCode() }}">
+                                <div class="form-control-feedback hide" data-field="code"></div>
+                            </div>
+                        </div>
                         <div class="form-group m-form__group row">
                             <label class="col-lg-3 col-form-label" data-field="name">
                                 Name:
diff --git a/utils/ticket_types/subticket_type.sql b/utils/ticket_types/subticket_type.sql
index 2369e98d..7f37f20a 100644
--- a/utils/ticket_types/subticket_type.sql
+++ b/utils/ticket_types/subticket_type.sql
@@ -26,8 +26,10 @@ CREATE TABLE `subticket_type` (
   `id` int(11) NOT NULL AUTO_INCREMENT,
   `ticket_type_id` int(11) DEFAULT NULL,
   `name` varchar(80) COLLATE utf8_unicode_ci NOT NULL,
+  `code` varchar(80) COLLATE utf8_unicode_ci NOT NULL,
   PRIMARY KEY (`id`),
   KEY `IDX_F18521A4C980D5C1` (`ticket_type_id`),
+  KEY `subticket_type_idx` (`code`),
   CONSTRAINT `FK_F18521A4C980D5C1` FOREIGN KEY (`ticket_type_id`) REFERENCES `ticket_type` (`id`)
 ) ENGINE=InnoDB AUTO_INCREMENT=38 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
 /*!40101 SET character_set_client = @saved_cs_client */;
@@ -38,7 +40,7 @@ CREATE TABLE `subticket_type` (
 
 LOCK TABLES `subticket_type` WRITE;
 /*!40000 ALTER TABLE `subticket_type` DISABLE KEYS */;
-INSERT INTO `subticket_type` VALUES (1,1,'Hub / Distributor'),(2,1,'Rider / Technician'),(3,1,'Service Procedure (Incomplete Document/s)'),(4,1,'Agent'),(5,1,'Wrong Battery'),(6,2,'Delivery Time'),(7,2,'Line Up Status'),(8,2,'Recharged / Replacement Battery'),(9,3,'Battery Brand'),(10,3,'Battery Life Span'),(11,3,'Battery Price and Trade-in'),(12,3,'Battery Specifications'),(13,3,'Battery Warranty'),(14,3,'Call Out Request'),(15,3,'Dealership'),(16,3,'Distributor Call'),(17,3,'For Generator Set (GenSet)'),(18,3,'Grab'),(19,3,'Mode of Payment'),(20,3,'Motorcycle Batteries'),(21,3,'Operating Hours'),(22,3,'Outlet nearby details (Province)'),(23,3,'Pezza or EWT'),(24,3,'Promo or Discount'),(25,3,'PVC'),(26,3,'ResQ Services and Fee'),(27,3,'Service Fee'),(28,3,'Serviceable Area'),(29,3,'Shell'),(30,3,'VAT Exempt'),(31,3,'Warranty Claim / Procedures'),(32,3,'Test Call'),(33,4,'Ghost Call'),(34,4,'Line Cut'),(35,4,'System Problem'),(36,4,'Transferred Calls'),(37,4,'VPN Down');
+INSERT INTO `subticket_type` VALUES (1,1,'Hub / Distributor','hub_distributor'),(2,1,'Rider / Technician','rider_technician'),(3,1,'Service Procedure (Incomplete Document/s)','service_procedure_incomplete_documents'),(4,1,'Agent','agent'),(5,1,'Wrong Battery','wrong_battery'),(6,2,'Delivery Time','delivery_time'),(7,2,'Line Up Status','line_up_status'),(8,2,'Recharged / Replacement Battery','recharged_replacement_battery'),(9,3,'Battery Brand','battery_brand'),(10,3,'Battery Life Span','battery_life_span'),(11,3,'Battery Price and Trade-in','battery_price_and_trade_in'),(12,3,'Battery Specifications','battery_specifications'),(13,3,'Battery Warranty','battery_warranty'),(14,3,'Call Out Request','call_out_request'),(15,3,'Dealership','dealership'),(16,3,'Distributor Call','distributor_call'),(17,3,'For Generator Set (GenSet)','for_generator_set_genset'),(18,3,'Grab','grab'),(19,3,'Mode of Payment','mode_of_payment'),(20,3,'Motorcycle Batteries','motorcycle_batteries'),(21,3,'Operating Hours','operating_hours'),(22,3,'Outlet nearby details (Province)','outlet_nearby_details_province'),(23,3,'Pezza or EWT','pezza_or_ewt'),(24,3,'Promo or Discount','promo_or_discount'),(25,3,'PVC','pvc'),(26,3,'ResQ Services and Fee','resq_services_and_fee'),(27,3,'Service Fee','service_fee'),(28,3,'Serviceable Area','serviceable_area'),(29,3,'Shell','shell'),(30,3,'VAT Exempt','vat_exempt'),(31,3,'Warranty Claim / Procedures','warranty_claim_procedures'),(32,3,'Test Call','test_call'),(33,4,'Ghost Call','ghost_call'),(34,4,'Line Cut','line_cut'),(35,4,'System Problem','system_problem'),(36,4,'Transferred Calls','transferred_calls'),(37,4,'VPN Down','vpn_down');
 /*!40000 ALTER TABLE `subticket_type` ENABLE KEYS */;
 UNLOCK TABLES;
 /*!40103 SET TIME_ZONE=@OLD_TIME_ZONE */;
@@ -51,4 +53,4 @@ UNLOCK TABLES;
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
 /*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
 
--- Dump completed on 2022-06-03  9:53:08
+-- Dump completed on 2022-06-10  6:44:22
diff --git a/utils/ticket_types/ticket_type.sql b/utils/ticket_types/ticket_type.sql
index 137b7042..0887e77e 100644
--- a/utils/ticket_types/ticket_type.sql
+++ b/utils/ticket_types/ticket_type.sql
@@ -25,7 +25,9 @@ DROP TABLE IF EXISTS `ticket_type`;
 CREATE TABLE `ticket_type` (
   `id` int(11) NOT NULL AUTO_INCREMENT,
   `name` varchar(25) COLLATE utf8_unicode_ci NOT NULL,
-  PRIMARY KEY (`id`)
+  `code` varchar(25) COLLATE utf8_unicode_ci NOT NULL,
+  PRIMARY KEY (`id`),
+  KEY `ticket_type_idx` (`code`)
 ) ENGINE=InnoDB AUTO_INCREMENT=5 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
 /*!40101 SET character_set_client = @saved_cs_client */;
 
@@ -35,7 +37,7 @@ CREATE TABLE `ticket_type` (
 
 LOCK TABLES `ticket_type` WRITE;
 /*!40000 ALTER TABLE `ticket_type` DISABLE KEYS */;
-INSERT INTO `ticket_type` VALUES (1,'Complaint'),(2,'Follow up'),(3,'Inquiry'),(4,'Others');
+INSERT INTO `ticket_type` VALUES (1,'Complaint','complaint'),(2,'Follow up','follow_up'),(3,'Inquiry','inquiry'),(4,'Others','others');
 /*!40000 ALTER TABLE `ticket_type` ENABLE KEYS */;
 UNLOCK TABLES;
 /*!40103 SET TIME_ZONE=@OLD_TIME_ZONE */;
@@ -48,4 +50,4 @@ UNLOCK TABLES;
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
 /*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
 
--- Dump completed on 2022-06-03  9:52:51
+-- Dump completed on 2022-06-10  6:44:12