diff --git a/src/Controller/TicketController.php b/src/Controller/TicketController.php
index 3fcc256e..751b4170 100644
--- a/src/Controller/TicketController.php
+++ b/src/Controller/TicketController.php
@@ -169,11 +169,11 @@ class TicketController extends BaseController
             // set autopopulated fields
             $first_name = $customer->getFirstName();
             $last_name = $customer->getLastName();
-            $contact_num = false;
+            $contact_num = '';
 
             $mobile_numbers = $customer->getMobileNumbers();
 
-            if (!empty($mobile_numbers)) {
+            if (count($mobile_numbers) > 0) {
                 $contact_num = $mobile_numbers[0]->getID();
             }
         } else {
@@ -188,7 +188,7 @@ class TicketController extends BaseController
 
         // get ticket type
         $ticket_type = $req->request->get('ticket_type');
-        $other_ticket_type = false;
+        $other_ticket_type = '';
 
         if ($ticket_type == TicketType::OTHER) {
             $other_ticket_type = $req->request->get('other_ticket_type');
@@ -295,16 +295,10 @@ class TicketController extends BaseController
             if (empty($customer))
                 throw $this->createNotFoundException('This customer does not exist');
 
-            // set autopopulated fields
-            $first_name = $customer->getFirstName();
-            $last_name = $customer->getLastName();
-            $contact_num = false;
-
-            $mobile_numbers = $customer->getMobileNumbers();
-
-            if (!empty($mobile_numbers)) {
-                $contact_num = $mobile_numbers[0]->getID();
-            }
+            // set autopopulated fields to remain the same
+            $first_name = $obj->getFirstName();
+            $last_name = $obj->getLastName();
+            $contact_num = $obj->getContactNumber();
         } else {
             // get values directly from form
             $first_name = $req->request->get('first_name');
@@ -314,7 +308,7 @@ class TicketController extends BaseController
 
         // get ticket type
         $ticket_type = $req->request->get('ticket_type');
-        $other_ticket_type = false;
+        $other_ticket_type = '';
 
         if ($ticket_type == TicketType::OTHER) {
             $other_ticket_type = $req->request->get('other_ticket_type');
diff --git a/src/Entity/Ticket.php b/src/Entity/Ticket.php
index 06e3bfa9..2ed8ac5f 100644
--- a/src/Entity/Ticket.php
+++ b/src/Entity/Ticket.php
@@ -73,8 +73,7 @@ class Ticket
 
     // contact number of ticket owner
     /**
-     * @ORM\Column(type="string", length=20)
-     * @Assert\NotBlank()
+     * @ORM\Column(type="string", length=20, nullable=true)
      */
     protected $contact_num;
 
diff --git a/templates/ticket/form.html.twig b/templates/ticket/form.html.twig
index cfc3b3b7..6cfefd89 100644
--- a/templates/ticket/form.html.twig
+++ b/templates/ticket/form.html.twig
@@ -40,17 +40,17 @@
 							<div class="form-group m-form__group row no-border">
 								<div class="col-lg-4">
 									<label data-field="first_name">First Name</label>
-									<input type="text" name="first_name" class="form-control m-input" value="{{ customer ? customer.getFirstName : obj.getFirstName }}"{{ customer ? ' disabled' }}>
+									<input type="text" name="first_name" class="form-control m-input" value="{{ customer and mode == 'create' ? customer.getFirstName : obj.getFirstName }}"{{ customer ? ' disabled' }}>
 									<div class="form-control-feedback hide" data-field="first_name"></div>
 								</div>
 								<div class="col-lg-4">
 									<label data-field="last_name">Last Name</label>
-									<input type="text" name="last_name" class="form-control m-input" value="{{ customer ? customer.getLastName : obj.getLastName }}"{{ customer ? ' disabled' }}>
+									<input type="text" name="last_name" class="form-control m-input" value="{{ customer and mode == 'create' ? customer.getLastName : obj.getLastName }}"{{ customer ? ' disabled' }}>
 									<div class="form-control-feedback hide" data-field="last_name"></div>
 								</div>
 								<div class="col-lg-4">
 									<label data-field="contact_num">Contact Number</label>
-									<input type="text" name="contact_num" class="form-control m-input" value="{{ customer ? customer.getMobileNumbers[0].getID : obj.getContactNumber }}"{{ customer ? ' disabled' }}>
+									<input type="text" name="contact_num" class="form-control m-input" value="{{ customer and mode == 'create' and customer.getMobileNumbers is not empty ? customer.getMobileNumbers[0].getID : obj.getContactNumber }}"{{ customer ? ' disabled' }}>
 									<div class="form-control-feedback hide" data-field="contact_num"></div>
 								</div>
 							</div>