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Revise FAQ with proper content #157

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Kendrick Chan 2018-07-09 23:18:33 +08:00
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public/static/faq.html
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<html>
<head>
<title>RESQ | Terms of Use</title>
<title>RESQ | FAQ</title>
<link rel="stylesheet" type="text/css" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.1/css/bootstrap.min.css">
<script src="https://code.jquery.com/jquery-3.3.1.js" integrity="sha256-2Kok7MbOyxpgUVvAk/HJ2jigOSYS2auK4Pfzbm7uH60=" crossorigin="anonymous"></script>
<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.1.1/js/bootstrap.min.js"></script>
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<div class="collapse navbar-collapse justify-content-md-center">
<ul class="navbar-nav">
<li class="nav-item active">
<h1 style="font-weight: bold; font-size: 40px;">TERMS OF USE<h1>
<h1 style="font-weight: bold; font-size: 40px;">Frequently Asked Questions<h1>
</li>
</ul>
</div>
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margin-left: 0px;
margin-right: 0px;
">
<p>Thank you for visiting our site. Please read this Privacy Notice before using our site or submitting any personal data or information.
</p><p >
This Privacy Notice sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Oriental and Motolite Marketing Corporation. Oriental and Motolite Marketing Corporation uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.
Throughout this site, the terms 'we', 'us', 'our' and 'OMMC' refer to Oriental and Motolite Marketing Corporation, its principals and any of its affiliated companies as appropriate in the context.
Oriental and Motolite Marketing Corporation links to other applications to offer you an opportunity to review connected and interesting information related to Tokyo Tokyo. These Third Party applications are outside of our control and are not covered by this Privacy Notice. If you access other applications using the links provided, the operators of these applications may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these Third Party applications before you submit any personal information
Tokyo Tokyo Philippines tries, as far as we can, to ensure that all Third Party linked applications have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Parties.
It is important that you are informed that Tokyo Tokyo Philippines and/or its principals are the Data Controllers of your personal information. For purposes of this application, Data Controller is the organization alone or jointly that determines the purposes and means of the Processing of your personal information which here is Tokyo Tokyo Philippines and/or its principals.
For purposes of this Privacy Policy, Processing of Personal Information shall refer to any operation or set of operations which is performed upon your personal information whether or not by automatic means including collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. effectively any activity that Tokyo Tokyo Philippines performs on or with the personal information that you send us) done on the basis of free and informed consent of the natural person submitting the personal information.
<h2 style="font-weight: bold; font-size: 40px;">Can I book for your services if I don't have or have a weak data signal?
</h2>
<p>Res-Q needs a stable data connection for you to be able to use all its features like GPS tracking, etc.. If you have an emergency and don’t have a strong data connection you may call our hotline by pressing the Contact Us button or dialing 02-370-6686.
</p>
<br>
<h2 style="font-weight: bold; font-size: 40px;">DATA COLLECTION AND INTENDED USE</h2>
<br>
<p >In our site, we collect two (2) types of data about users: Active data (such as name, mail address, e-mail address, etc.) when voluntarily submitted by site visitors for application, inquiries, etc.; and Passive data (such as browser type, IP address, page reference, cookies, etc.)The Data Controller collecting the personal data described herein is Tokyo Tokyo Philippines and/or its principals. The personal data submitted by you is used only for the purposes for which you provided it to Tokyo Tokyo Philippines. We will not use personally identifiable data for direct marketing or unsolicited follow-up unless you have given us your express permission for such use. For purposes of this Privacy Policy, Personal Information can also be known as Personal Data and means any information relating to you as a natural person that is capable of directly or indirectly identifying you (on applications this is typically at least your e-mail address). Personal information includes at least all of the following: (1) Full name (2) Email address and (3)Contact number.
We will use your personally identifiable data only for business purposes within Tokyo Tokyo Philippines which may include its communication to our affiliates and subsidiaries. We do not share personally identifiable data collected at this site with third parties except for the limited instances set out below. The exceptions are: We may transfer your personal data to third party agencies (service providers) who assist us in administering the site(s). They can only use the data for the purposes of maintaining our site. These partner agencies are bound by a contractual agreement to keep your data private and secure. For purposes of this Privacy Policy, third parties are companies not under the control of the Data Controllers through either direct or indirect ownership who, under the direct authority of the Data Controllers, are authorized to process the personal data; We may also disclose personal data if we are required to do so by law or lawful order of a court or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the rights of Tokyo Tokyo Philippines, its customers and the public; or In the event of an acquisition of all or part of Tokyo Tokyo Philippines by another company, or in the event that Tokyo Tokyo Philippines were to sell or dispose of all or a part of Tokyo Tokyo Philippines business, the acquirer would have access to the data maintained by that Tokyo Tokyo Philippines business, which could include personal data, subject to applicable law. Similarly, data may be transferred as part of reorganization (business merging) or insolvency proceedings.
<h2 style="font-weight: bold; font-size: 40px;">
Can I pay using my credit card?
</h2>
<p>
Yes, we accept locally issued Visa and Mastercard.
</p>
<br>
<h2 style="font-weight: bold; font-size: 40px;">
Will I receive order confirmation after placing an order?
</h2>
<p>
Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on the App screen.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Will someone contact me if the technician is on his way?
</h2>
<p>
No. You will be able to see the location of our Technician once your booking has been processed. You will also have access to call or message our Technician via the app.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
How do I follow up my order/transaction?
</h2>
<p>
You will have access to call or message our Technician within the app.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
How do I track my order/transaction?
</h2>
<p>
Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on Res-Q App page.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Will I be provided with a Sales Invoice/Official Receipt?
</h2>
<p>
Yes, our Techinician will provide you with your Sales Invoice/Official Receipt.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
If my product is within warranty, do I need to pay for any service fee?
</h2>
<p>
Yes, jumpstarting your vehicle has a service fee is P150.00. If your battery is pulled out for diagnosis and was found defective you will not be charged with anything, otherwise a P300.00 recharge and service fee will apply.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
If my battery is under warranty, why do you need to pull it out and give me a service battery?
</h2>
<p>
To be able to diagnose your battery to find out if it is defective or just simply discahrged, we will need to boost charge it at our service center to a minimal voltage requirement for diagnosis.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
How will I know if my battery that is under warranty is defective?
</h2>
<p>
You will get a notification from the app of the diagnostic result and you will have to complete the process by scheduling a date and time when we can replace or return your battery.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
If my battery is no longer under warranty or is a different brand, would you also pull it out to diagnose it?
</h2>
<p>
No. We can only try to jumpstart your vehicle and perform basic tests to confirm if the problem is or is related to the battery.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
How will I know if my order/transaction has been processed?
</h2>
<p>
Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on Res-Q App page.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
What will happen if I miss the scheduled delivery?
</h2>
<p>
If you miss your scheduled delivery, we will cancel your transaction. You may book the transaction once more but will be charged an additional service fee for the canceled service.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Are there any delivery fees for battery purchase?
</h2>
<p>
Delivery is free of charge.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Who else can receive my order if I am not around?
</h2>
<p>
You may put the information in the delivery instructions field including the alternate contact number.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Can you deliver anywhere in the Philippines?
</h2>
<p>
We deliver to Metro Manila and key cities nationwide.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
What is your Customer Support hotline/email address?
</h2>
<p>
You may call our Customer Support Hotline: 02-3706686 or email us at online@motolite.com.
</p>
<h2 style="font-weight: bold; font-size: 40px;">
Does your fuel price change from time to time?
</h2>
<p>
No, we price our fuel at a fixed rate to avoid the regular price changes from fuel retailers.
</p>
</div>
</div>
</main>